| Q1. HOW
TO MAKE A BOOKING? |
| Booking via
email. Send us an e-mail stating the land
tour products that you want to book with us
including the necessary information such as
your contact details and we will proceed to
do the booking upon receiving your email
request. |
| |
|
Q2.
HOW DO I KNOW IF MY BOOKING
HAS BEEN CONFIRMED?
|
| Our tour
consultants will process your booking within
the next working day and will either call
you personally or send you an e-mail to
confirm your booking. |
| |
| Q3. WHAT
SHOULD I DO IF I WANT TO CANCEL THE
RESERVATIONS? |
|
If you need to
cancel your reservations, kindly send us an
e-mail. Note that cancellation/change
fees may apply depending on the conditions
your have agreed to at the point of
confirming the reservation.
|
| |
| Q4. WHAT
IS THE DIFFERENCE BETWEEN A FULL PACKAGE AND
LAND PACKAGE? |
|
A Full package
includes air tickets, hotel accommodation,
meals and sightseeing as specified in the
itinerary. A Land package includes all the
above except air tickets. This is
usually for passengers who have their own
air tickets and wish to travel as per
itinerary. |
| |
| Q5. WHAT
ARE SEAT-IN-COACH TOUR? |
|
Seat-in-coach
tours require only a minimum of two
passengers to depart, without the need to
fulfil a group size. The items covered by
such tours will be listed in the
itineraries. Please bear in mind that
sometimes such tours will only include a
local guide or the coach driver at the
destinations you are travelling to. Most of
the time, transfer to and from the airports
or hotels are not included.
|
| |
| Q6. HOW
DO I MAKE PAYMENT? |
Full
payment is required prior to your departure
date. You may make payment using the
following methods:
Option 1 - International Telegraphic
Transfer (T/T)
You may also make payment using local Bank
ATM to transfer the amount payable into our
office account. Payment is to be made in
Singapore Dollars to the following bank:
Bank Name: OCBC BANK SINGAPORE
Branch: OCBC BANK PASIR RIS
WHITE SAND BRANCH
Account Name: JOY LEISURE SERVICE LLP
Account No: 555-7100-29001
Customers who wishes to bank in Singapore
local bank Cheque into JOY Leisure Service
A/C, will have to wait until the effects of
your cheque has been cleared by our Bank
before your payment is considered as GOOD
PAYMENT. This will usually require a waiting
period of at least 3 working days.
|
